22be's Privacy Policy
Your personal information matters greatly to us. This policy explains in detail how 22be collects, uses, and protects your information.
Introduction & Purpose
22be is a trusted online entertainment platform in Bangladesh that places the highest priority on its users' privacy. When you use our website, we collect certain personal information from you and store it securely. This privacy policy clearly explains what that information is, how it is used, and what your rights are.
By using 22be's services, you will be considered to have agreed to the terms described in this privacy policy. We recommend that you read this policy carefully and contact our support team if you have any questions.
1 What Information We Collect
22be collects various types of information in order to provide its services. Below is a detailed breakdown of what information we collect and under what circumstances.
Registration Information
When you create an account at 22be, the following information is collected:
- Full name
- Date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
Financial Transaction Information
The following information is recorded during deposits and withdrawals:
- bKash, Nagad or Rocket number
- Transaction amount and time
- Transaction ID
- Payment method type
Device & Technical Information
Some technical information about your device is collected automatically:
- IP address
- Browser and operating system type
- Device type (desktop / mobile / tablet)
- Time and duration of site visits
Gaming Activity Information
Information related to your usage history:
- Play history and results
- Bonus usage records
- Session length and activity logs
- Preferred game information
2 How Your Information Is Used
22be uses your information only for specific and legitimate purposes. We never sell your information to third parties without your permission. Your information is used only for the purposes listed below:
Service Operation & Improvement
- Managing your account and ensuring its security
- Processing deposits, withdrawals, and transactions
- Ensuring bonuses and rewards are correctly provided
- Reviewing and improving platform performance
- Resolving technical issues
Communication & Support
- Responding to your support requests
- Sending important account-related notifications
- Providing security-related alerts
- Sending transaction confirmation messages
Security & Legal Compliance
- Fraud and money laundering prevention (AML)
- Monitoring account security
- Detecting suspicious activity
- Age verification — ensuring services are available only to users aged 21+
- Meeting applicable legal obligations
Information Use Policy
22be commits that your personal information will never be:
- Sold to third parties for commercial purposes
- Shared with unnecessary advertisers
- Used for any marketing purpose without your permission
- Retained beyond the required period
Contact us directly for any questions about how your information is used.
3 Data Storage & Deletion
Retention Period
We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, some information may need to be retained for a specified period for legal, accounting, or financial compliance reasons.
Financial transaction records, particularly for fraud prevention and legal compliance purposes, are kept for a defined period. This period is determined in accordance with applicable law.
Data Deletion Process
If you wish to close your account or request deletion of your information, please contact our support team. However, information retained due to legal obligations may not be possible to delete before the specified period.
Financial transaction records retained in compliance with AML rules generally fall outside the scope of deletion requests.
4 Sharing Information with Third Parties
22be never sells your personal information. However, limited information may need to be shared with certain trusted partners in order to operate the service.
Payment Service Providers
When processing transactions through bKash, Nagad, and Rocket, only the necessary financial information is shared with these providers. These organizations have their own privacy policies.
Game Software Providers
Limited technical information may be shared with our game partners including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi to maintain service quality. These providers comply with international industry security standards.
Legal Authorities
In the case of legal orders, court directives, or valid requests from government authorities, information may be provided in compliance with applicable law. In such cases, we will make every effort to notify you as far as possible.
5 Cookies Policy
The 22be website uses cookies and similar technologies to make your browsing experience more convenient. Cookies are small files stored in your browser.
Cookies We Use
- Essential Cookies: Required for your login session and account security. Without these, the site will not function properly.
- Functional Cookies: Used to remember your preferences such as language and display settings.
- Analytics Cookies: Collect statistics to improve website performance and user experience.
You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some site services to not function properly.
Cookie Management
Most modern browsers give you the ability to control cookies. At any time you can:
- Reject all cookies
- Delete existing cookies
- Receive notifications for new cookies
This can be done from the browser's "Settings" > "Privacy" > "Cookies" section.
6 Data Security Measures
22be follows the highest industry security standards to keep your personal information safe. Our security measures are regularly reviewed and updated.
SSL Encryption
All your information is encrypted using 256-bit SSL/TLS technology, which prevents unauthorized access.
Firewall Protection
Advanced firewall systems provide protection against cyber attacks and unauthorized access.
24/7 Monitoring
Our security team monitors systems 24/7 and immediately identifies any unusual activity.
Access Control
Only authorized personnel can access your information, and every access is recorded.
In the Event of a Security Breach
If your information security is breached for any reason, 22be will take the necessary steps promptly and notify you as quickly as possible where applicable. If you notice any suspicious activity related to security, inform our support team immediately.
7 Your Rights Regarding Your Information
22be believes that you should have full control over your own information. Your rights are detailed below.
Right to Access Information
You can request a copy of your personal information held by us at any time. After this request is made, we will provide that information to you in a timely manner.
Right to Correct Information
If you find any information in your account to be incorrect or incomplete, you can submit a request to have it corrected. Our support team will verify and make the necessary corrections.
Right to Object to Processing
In certain cases, you can object to the processing of your information. For marketing communications, you can opt out at any time.
Right to Erasure
Under certain circumstances, you can request that your information be deleted. However, information retained due to legal obligations may not be possible to delete before the designated period has elapsed.
How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email us at [email protected]. Once your identity is verified, we will process your request. We always provide support in both Bengali and English.
8 Privacy Protection for Minors
21+ Age Requirement
22be strictly does not allow anyone under the age of 21 to open an account on the platform. This is a minor protection policy.
Age verification must be completed at the time of registration. If a user registers with false information and is later found to be under 21 years of age, that account will be immediately closed and any deposited funds will be returned.
22be never knowingly collects personal information from minors. If we become aware that we hold information belonging to a minor, that information will be deleted immediately.
For 21+ Only
All services of 22be are strictly for those aged 21 and above. If you see a minor using this platform, please let us know.
9 Changes to the Privacy Policy
22be reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will:
- Display a clear notice of the changes on the website
- Send a notification to your registered email (if the change is significant)
- State the date of the update at the top of the policy
- Keep an archived copy of the previous policy
If you continue to use 22be after the changes, it will be assumed that you have agreed to the new policy. We therefore recommend that you check this page regularly.
10 Contact Us
If you have any questions, comments, or complaints about this privacy policy, do not hesitate to contact our support team.
Live Chat
For the fastest assistance, use our 24/7 live chat service. Support is available in both Bengali and English.
Rights-Related Requests
To request access to, correction of, or deletion of your information, contact us through any of the above channels. We will complete the process after verifying your identity.
Enjoy a Safe and Trusted Experience at 22be
Your information is completely secure on our SSL-protected platform. Fast payments via bKash, Nagad, and Rocket, along with 24/7 Bengali support, are always here for you.
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